Frequently Asked Questions
Frequently Asked Questions
Bookings and availability
Bookings and availability
How does the booking work?
How does the booking work?
Are there minimum or maximum participants?
Are there minimum or maximum participants?
Payments and billing
Payments and billing
Are the payments secure?
Are the payments secure?
What is included in the price?
What is included in the price?
Can I have an invoice?
Can I have an invoice?
Cancellations and changes
Cancellations and changes
Can I cancel?
Can I cancel?
Adverse weather: what is happening?
Adverse weather: what is happening?
If a friend of mine wants to join a private experience that I have already booked?
If a friend of mine wants to join a private experience that I have already booked?
Gift Card
Gift Card
Are the experiences accessible?
Are the experiences accessible?
Can I include a dedication?
Can I include a dedication?
Can I use it for any experience on incalabria.net?
Can I use it for any experience on incalabria.net?
What happens if the value of the Gift Card is greater than the cost of the experience?
What happens if the value of the Gift Card is greater than the cost of the experience?
Can I use the Gift Card for multiple purchases?
Can I use the Gift Card for multiple purchases?
What happens if I lose the Gift Card or the code?
What happens if I lose the Gift Card or the code?
Can I request a refund?
Can I request a refund?
Is the Gift Card combinable with other discount codes?
Is the Gift Card combinable with other discount codes?
The experience
The experience
Are children and families welcome?
Are children and families welcome?
Can I take my dog?
Can I take my dog?
What equipment is needed?
What equipment is needed?
How do I dress?
How do I dress?
Accessibility and security
Accessibility and security
Are the experiences accessible?
Are the experiences accessible?
Are the guides enabled?
Are the guides enabled?
Transfer and logistics
Transfer and logistics
Is the transfer from the structure possible?
Is the transfer from the structure possible?
Groups, companies and organizations
Groups, companies and organizations
Are you organizing team building or private events?
Are you organizing team building or private events?
For any other request, contact us.
Opportunity
VAT number: 03299910806
Opportunity
VAT number: 03299910806