Frequently Asked Questions
Frequently Asked Questions
Bookings and availability
Bookings and availability
How does the booking work?
How does the booking work?
Are there minimum or maximum participants?
Are there minimum or maximum participants?
Can I request a private experience?
Can I request a private experience?
Private or group experience: what changes?
Private or group experience: what changes?
Payments and billing
Payments and billing
Are the payments secure?
Are the payments secure?
What is included in the price?
What is included in the price?
Can I have an invoice?
Can I have an invoice?
Cancellations and changes
Cancellations and changes
Can I cancel?
Can I cancel?
Adverse weather: what is happening?
Adverse weather: what is happening?
If a friend of mine wants to join a private experience that I have already booked?
If a friend of mine wants to join a private experience that I have already booked?
The experience
The experience
Are children and families welcome?
Are children and families welcome?
Can I take my dog?
Can I take my dog?
What equipment is needed?
What equipment is needed?
How do I dress?
How do I dress?
Accessibility and security
Accessibility and security
Are the experiences accessible?
Are the experiences accessible?
Are the guides enabled?
Are the guides enabled?
Transfer and logistics
Transfer and logistics
Is the transfer from the structure possible?
Is the transfer from the structure possible?
Groups, companies and organizations
Groups, companies and organizations
Are you organizing team building or private events?
Are you organizing team building or private events?
For any other request, contact us.
Opportunity
VAT number: 03299910806
Opportunity
VAT number: 03299910806