Privacy Policy
1. Introduction
This Privacy Policy describes how we collect, use, store, and protect your personal data when you use our website and services. By using our site, you consent to the processing of data in accordance with this policy. It is important that you read and understand the terms of this policy.
2. Types of Data Collected
Personal Data, such as: First name, last name, email address, phone number, communications, feedback, reviews, recommendations, personal profile (including the data you provide us via contact or registration forms).
Non-Personal Data, such as: Information related to browsing our site, such as IP address, browser type, operating system, access times, duration of visit, traffic data, and interactions with the pages, collected through web analytics tools (such as Google Analytics) and similar technologies.
3. Methods of Data Collection
We collect personal data that you voluntarily provide to us, for example, through contact forms, registrations, bookings, and other communications. Additionally, we automatically collect non-personal data through technologies such as cookies and other tools (for example, Google Analytics and Meta Pixel) to analyze site usage, improve your browsing experience, and the service offered.
4. Purposes of Data Processing
Your personal data is processed for the following purposes:
To provide and manage services;
To provide ongoing assistance and technical support to our users;
Where required, to process payments for booking events;
To contact our visitors and users with general or customized service notices and promotional messages;
To create aggregated statistical data and other non-personal aggregated information to improve our services;
To comply with applicable laws and regulations.
5. Information Sharing
We are committed to protecting our users' privacy. The personal information provided is used in a non-anonymized manner solely to process the request and manage the relationship with the user itself and is not shared with third parties, except with the event provider to whom the event booking has been forwarded. We do not sell, rent, or trade your information with third parties, except in cases of legal obligations. Users may request the deletion of their personal data at any time by contacting us through the form available at this link.
6. Use of Google Analytics and Meta Pixel
Google Analytics: We use Google Analytics to collect aggregate information about website usage. The information collected does not personally identify users. The IP address anonymization setting is enabled to ensure that the IP address is anonymized.
Meta Pixel: We use Meta Pixels to monitor conversions and optimize advertising campaigns. Users can manage their preferences regarding cookies and tracking via the cookie consent banner.
7. Data Protection
We adopt technical and organizational security measures to protect your personal data from unauthorized access, loss, or alteration. However, no method of data transmission over the internet is completely secure. While we are committed to protecting your data, we cannot guarantee absolute security.
8. Users' Rights
As a data subject, you have the right to:
Access your personal data;
Correct, modify, or complete your personal data;
Request the deletion of your personal data, unless required by legal obligations;
Limit or object to the processing of your data.
To exercise your rights, you can contact us via the appropriate contact form available at this link.
9. Data Retention
Your personal data is retained for as long as necessary to fulfill the purposes for which it was collected, unless otherwise required by law or necessary for us to defend our rights in case of legal disputes.
10. Policy Updates
We reserve the right to modify this policy at any time. Changes will be posted on this page and will take effect immediately upon posting. We encourage you to periodically review this section for any updates.
10. Contacts
For questions, clarifications, or to exercise your privacy rights, you can contact us via the appropriate contact form available at this link.